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Account Manager

Help us shape the future.  Elevate is changing the way legal support services are delivered and we are looking for creative, innovative people who can help.  If you are a client-focused professional who wants your creative and innovative ideas to make a difference, Elevate's team of legal service experts could be the right fit for you.

As an Elevate Account Manager – Med Legal, you will collaborate with sales, clients and the service delivery team to create an exceptional client experience during the casework process.  You will work as a member of the operations team supporting the administrative processing of cases while providing support to sales and marketing.  Through your collaboration and partnership with the team in support of our clients, you will understand client needs and preferences to anticipate and exceed their expectations.

You might be the right person if you:

  • Like the sound of working locally with a fast-paced dynamic company.
  • Are looking for high visibility and unlimited growth potential.
  • Enjoy working on a multiple of projects with quick turn-around.
  • Would like to build a rewarding career in an environment that supports your success.
  • Have supported strategic, technology, or operational improvements to an organization.
  • Have developed and used metrics and analytics as part of your solutions. 

Specifically you will:

  •  Use our online database to process records supporting the full cycle of case management.
  • Proactively communicate with clients regarding case details and deadlines.
  • Prepare and submit quotes to clients.
  • Submit completed casework to clients.
  • Provide a level of client attention to retain and increase recurring casework.
  • Provide ad hoc support to ensure the operations and sales departments run smoothly.
  • Be part of a dynamic team who works together to help our client succeed.

Experience:

  • 2 years preferably in an operations department or sales support in a professional environment (legal, advertising, banking) - but will consider other relevant work experience.

Skills for Success:

  • Super organized and a wiz at multitasking and keeping projects on track.
  • Detail focused with a penchant for accuracy.
  • Good communication skills both written and verbal.
  • High energy, engaging and outgoing.
  • Understands how to build relationships.
  • Team player who works well across the organization.

Technical Skills:

  • Strong base of analytical experience and willingness to learn new techniques.
  • Experience using major eBilling software, including Legal Tracker (Serengeti), TeamConnect, CounselLink, etc.
  • Comfortable with learning new software products, if necessary.
  • Advanced Microsoft Office Skills, especially Excel.

Qualifications:

  • Bachelor's degree 
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