View Our Website View All Jobs

Senior Network Administrator

Role Description

  • Act as an point of contact for all IT issues 
  • Responsible for ensuring prompt response and escalation of network alerts
  • Responsible for generating metrics of L1 and L2 incidents
  • Provide insights on operational issues and able to generate an action plan towards resolution
  • Responsible for mentoring L1 associates

You Might be the Right Person If...

  • You are comfortable in a 24/7 working environment
  • You have strong oral and written communication skills
  • You have an enthusiastic “can do” customer service driven attitude
  • You have excellent planning and documentation skills 
  • You have the ability to identify a critical problem and escalate it to the right contact
  • You are able to work with minimal supervision
  • You can quickly learn new systems, processes and software
  • You have strong attention to detail, analytical and critical thinker 
  • You understand how system and network alerts work
  • You are willing to be trained and pass certification requirements

Specifically You Will...

  • Ensure all IT related queries are logged in the incident management tool
  • Perform QA on logged incidents
  • Analyze, diagnose and resolve L1 and L2 network-related issues 
  • Escalate L3 IT issues to other IT teams
  • Coordinate with our technical vendors to resolve issues
  • Act as mentor to L1 associates
  • Ensure runbooks and other documentations are up-to-date

Skills for Success

  • Strong verbal and written communication skills
  • Strong network fundamentals
  • Attention to details
  • Critical thinking

Technical Skills

  • Cisco administration experience (required)
  • CCNA or other certifications (desirable)
  • Programming background (desirable)


  • 3-4 years’ experience in network monitoring, system and/or network administration


  • BS in Computer Science or any related IT field or
  • Equivalent IT experience




Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*