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Senior Network Administrator

Role Description

  • Act as an point of contact for all IT issues 
  • Responsible for ensuring prompt response and escalation of network alerts
  • Responsible for generating metrics of L1 and L2 incidents
  • Provide insights on operational issues and able to generate an action plan towards resolution
  • Responsible for mentoring L1 associates

You Might be the Right Person If...

  • You are comfortable in a 24/7 working environment
  • You have strong oral and written communication skills
  • You have an enthusiastic “can do” customer service driven attitude
  • You have excellent planning and documentation skills 
  • You have the ability to identify a critical problem and escalate it to the right contact
  • You are able to work with minimal supervision
  • You can quickly learn new systems, processes and software
  • You have strong attention to detail, analytical and critical thinker 
  • You understand how system and network alerts work
  • You are willing to be trained and pass certification requirements

Specifically You Will...

  • Ensure all IT related queries are logged in the incident management tool
  • Perform QA on logged incidents
  • Analyze, diagnose and resolve L1 and L2 network-related issues 
  • Escalate L3 IT issues to other IT teams
  • Coordinate with our technical vendors to resolve issues
  • Act as mentor to L1 associates
  • Ensure runbooks and other documentations are up-to-date

Skills for Success

  • Strong verbal and written communication skills
  • Strong network fundamentals
  • Attention to details
  • Critical thinking

Technical Skills

  • Cisco administration experience (required)
  • CCNA or other certifications (desirable)
  • Programming background (desirable)

Experience

  • 3-4 years’ experience in network monitoring, system and/or network administration

Qualifications

  • BS in Computer Science or any related IT field or
  • Equivalent IT experience

 

 

 

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