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Infrastructure Analyst

Infrastructure Analyst

Help us shape the future. Elevate is changing the way legal support services are delivered and we are looking for creative, innovative people who can help.  If you are a client-focused professional who wants your creative and innovative ideas to make a difference, Elevate's team of technology service experts could be the right fit for you.

As an Infrastructure Analyst at Elevate, you will ensure sound delivery of technical services to our client's internal teams based out of Australia or remotely on client sites or from home. You will provide a mixture of preventative support, project delivery and integration activity around Cisco networks to a Windows Server environment, Citrix XenApp, VMWare and more. You will be looked upon as a subject matter expert and will be expected to advise fellow team members on making reliable technical decisions around supporting and deploying a complex environment that runs business critical systems.

You might be the right person if you:

  • Are passionate about technology and keeping the systems and your knowledge updated
  • Have strong administrative skills and willing to work in a 24/7 environment
  • Want to work directly with the technology team of a visionary Australian Law Firm
  • Are eager to work in a fast-paced dynamic environment for a quickly growing company
  • Are looking for high visibility and unlimited growth potential

Specifically you will:

  • Maintain and monitor all network, security and computer systems to meet the organization's current and future requirements
  • Be responsible for management, maintenance and architecture of network devices, storage, virtualized environment, servers and productivity tools
  • Monitor systems and identify performance issues proactively
  • Work within strict time frames and escalate incidents within defined timeframes
  • Test all changes to networks and hardware
  • Infrastructure coordination related to design and setup activities at different stages of a project
  • Work with various vendors and service providers to ensure a productive environment
  • Resolve issues and prepare status reviews and reports
  • Maintain the necessary project plans and documentation of all system builds and modifications
  • Interact and coordinate with users, vendors and suppliers

Experience:

  • 1-3 years of experience in infrastructure networks, hardware, software and telecommunications
  • Experience with incident ticketing systems, workstation management systems and desktop imaging
  • Strong virtualization experience including, but not limited to, Hyper-V, VM Ware, Citrix Xen App and NetScaler
  • Experience working with EMC and Pure storage platforms
  • Knowledge of Infrastructure monitoring/alerting tools
  • Experience in migrating services from on-premises to cloud would be an added advantage

Skills for Success:

  • In depth understanding of co-location along with Cisco network equipment and Fortinet next generation firewalls
  • Strong verbal and written communication skills
  • Maintain a good working knowledge of current infrastructure and future trends
  • Maintain good working relationships with all service providers and vendors to ensure that services received meet expected requirements of contract
  • Excellent planning and documentation skills
  • Ability to write clear incident information in sufficient detail
  • Good knowledge of security as it relates to enterprise infrastructure
  • Ability to identify a critical problem and escalate it to the right contact
  • Can quickly learn new systems, processes and software
  • Self-starter and strong attention to detail

Technical Skills:

  • Good knowledge of Office 365 (Collaboration, Integration, Migration and Management)
  • Knowledge of Server 2016
  • Virtualization (VMWare , Citrix, Azure and AWS)
  • Administration of Cisco network devices (Nexus and Catalyst) and Fortinet Next Generation Firewalls
  • Knowledge of Microsoft Active Directory, Exchange 2016 and SQL Server
  • Knowledge of ITIL and industry best practices

Qualifications:

  • Graduate or equivalent experience
  • B.E./B.Tech. degree in Computer Science and Electronics or related field from a Tier II institute
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