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Program Manager

Elevate is recruiting a Program Manager to join its Transition and Transformation Team (3T). We are looking for a driven professional, who is passionate about team collaboration, communication and delivering high-quality results.

As Program Manager, you will be responsible for managing several concurrent high visibility projects using Elevate’s implementation methodology in a fast-paced environment. You will also act as the primary point of contact for the project team throughout the implementation phase and work with Elevate stakeholders to deliver an ‘Elevated Experience’ for our customers. As Program Manager, you will be responsible for managing customer implementations and Elevate internal strategic initiatives by organizing project milestones, defining program governance, leading meetings, prepare regular project status reports and monitoring project scope, timelines and quality. You will play a consultative role to help put in place the appropriate resources, process and tools as needed to optimize the efficiency of the project team.

We need a professional with:

  • Excellent track record in previous customer support/service engagements
  • Good understanding of cloud based software solutions and ability to leverage their value
  • High level of problem solving and decision making is required to manage multiple projects to achieve business goals
  • Ability to work on multiple projects and successfully manage multiple stakeholders
  • Analytical, innovative and can build rapport with internal and external customers - has a keen eye for attention to detail and takes personal pride in producing quality output
  • Excellent communication skills and experience in working with global citizens

Specifically, this role will involve:

  • Organizing and leading project status and working meetings
  • Developing project plans, dashboards and other project-related materials
  • Preparing and distributing regular project status updates and minutes with team members
  • Escalating and managing risks and issues
  • Assisting in team development while holding the team accountable for their deliverables
  • Ensuring that each team member is fully engaged in the project and encourage a high level of quality
  • Supporting the stakeholders in managing customer expectations for the project deliverables
  • Designing and development of Project Management material for 3T knowledgebase – training materials, templates, forms and procedures, in addition to delivering training

Essential experience and skills:

  • At least 8+ years of Program/Project Management and/or Operations experience in the Legal/BPO/KPO/LPO industry
  • Excellent track record in previous customer support/service engagements
  • Good understanding of cloud based software solutions and ability to leverage their value

Technical skills:

  • Six Sigma Green or Black belt, Agile Scrum or PMP certification will be an advantage
  • Proficient in MS Office Suite - Online Project Management platforms e.g. Quick Base
  • Proficiency in MS Project

Qualifications:

  • Bachelors in any field
  • PMP or Prince2 Certification a must
  • MBA preferred from a reputed university

Elevate is the law company. We provide consulting, technology and services to law departments and law firms. Our global team of lawyers, engineers, consultants and business experts improve efficiency, quality and outcomes for customers worldwide. Elevate’s achievements and distinctions include:

  • Ranked on the Inc. 5000 list of Fastest-Growing Private Companies two years in a row.
  • Ranked as a top Global Services Provider by Chambers & Partners three years in a row.
  • Lead Partner of the FT Innovative Lawyers Awards.

Learn more at https://elevateservices.com

See more jobs at https://elevateservices.jobs.net/

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