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Service Manager - Document Review

Elevate is hiring a Service Manager-Document Review to join our team of legal professionals providing document review services to a leading global law firm. You will play a critical leadership role in helping to design, build and manage a dedicated litigation services operation located in Tempe, Arizona. An active Arizona bar license is required.

You might be the right person if you...

  • Are a seasoned legal professional with prior experience leading high-performing document review teams and creating high-functioning service operations.
  • Are looking for long-term career growth and aspire to apply your document review experience to an exciting and challenging new opportunity.
  • Like working in a fast-paced, dynamic, deadline driven environment on a variety of matters.  
  • Are ‘customer obsessed’ and consistently strive to deliver an elevated service experience.
  • Seek to ‘work smarter’ and embrace opportunities to leverage tools and technology to simplify, standardize and systematize processes.
  • Excel at building talented, cohesive and successful service delivery teams.
  • Want to be part of a rapidly growing global company in the emerging alternative legal services industry.

Specifically, you will...

  • Leverage your subject matter expertise to train document review attorneys on operational best practices, including use of review technology, and manage day-to-day service delivery to achieve established outcomes and performance targets.
  • Develop, harmonize or update templates, playbooks, guidelines, decision logs, knowledgebase, service reports and other document review tools to comply with industry best practices and to establish internal standards.
  • Lead production efforts throughout the project lifecycle including scope and protocol definition, kick-off and governance meetings, documentation of workflows, delivery of progress reports and project closure tasks such as billing and data destruction.
  • Establish informed project schedules based on a solid understanding of project activities, sequence of events, critical dependencies, work effort, and resource requirements based upon the complexity and scope of work.
  • Enshrine 'service quality' as a core deliverable and ensure operating principles are applied consistently across all matter planning, execution and communications.
  • Serve as the primary point of contact and liaison between production team, management team and customer team to manage the scope, execution, and overall delivery of solutions.
  • Actively manage and communicate project status, scope changes, production impacts and risks to stakeholders and customers.
  • Collaborate with global review teams to design and execute processes that ensure seamless delivery of quality work product.
  • Monitor resource utilization and ensure proper work allocation based on defined workflows, deadlines and priorities; including activation of flexible resourcing solutions when required.
  • Perform first-line review, quality control and audits as project needs require.
  • Work with colleagues and customers to identify and drive continuous improvement efforts across people, process and technology with a focus on reducing costs, increasing speed of delivery, improving quality and promoting systemization.
  • Support administrative processes related to service management including timekeeping, forecasting, reporting and invoicing.

Skills for Success

  • Thorough knowledge of the discovery process and document review industry standards.
  • Motivating and supportive leadership style that drives accountability and promotes a collaborative work environment.
  • Self-motivated and results-driven, with a record of delivering creative and effective outcomes.
  • Flexibility in unanticipated situations and the ability to manage competing priorities in a fast-paced work environment.
  • Meticulous and superb attention to detail.
  • Strong analytical and critical thinking skills and the ability to exercise discretion.
  • Excellent written and oral communication, including the ability to tailor discussions to varying audiences.
  • Ability to identify and implement pragmatic and sustainable solutions.
  • Proven ability to work within timeline, budget and resource constraints.


  • 5+ years' document review experience; including prior leadership role(s).
  • Technical proficiency working on electronic document review platforms; preferably Relativity.
  • Tech savvy and advanced working knowledge of MS Office applications.
  • Project management experience including familiarity with document review workflows, quality control processes, performance metrics, issue resolution, etc.
  • Proficiency in content development including standard operating procedures, service reporting, training programs, executive presentations, etc.
  • Prior in-house or law firm experience desired, but not required.


  • JD and active Arizona Bar License.
  • Available to work overtime when required, including evenings and weekends.

Elevate is the law company. We provide consulting, technology and services to law departments and law firms. Our global team of lawyers, engineers, consultants and business experts improve efficiency, quality and outcomes for customers worldwide. Elevate’s achievements and distinctions include:

  • Ranked on the Inc. 5000 list of Fastest-Growing Private Companies two years in a row.
  • Ranked as a top Global Services Provider by Chambers & Partners three years in a row.
  • Lead Partner of the FT Innovative Lawyers Awards. 

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