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CRM Database Administrator

Elevate is recruiting a CRM Database Administrator for ensuring the accuracy and quality of the data that resides in an Australian law firm’s CRM system OnePlace. The Database Administrator will be required to audit and monitor the data and have input on continuous improvement measures to prevent poor data being entered.

We need a professional with:

  • Superior attention to detail
  • Ability to analyse information, generate reports and make appropriate recommendations
  • Understanding of and interest in relational database structures
  • Strong problem solving ability and willingness to learn
  • Competent knowledge of Microsoft Office packages
  • Project co-ordination skills
  • Knowledge and understanding of fundamental principles of marketing
  • Team orientation and keenness to support people to the best of your ability
  • Ability to work under pressure in a deadline driven environment
  • Attention to detail
  • Energy and enthusiasm
  • Drive to Initiate


Specifically, this role will involve:

Data Administration

  • Improves the overall data quality of OnePlace through regular data cleansing, merging duplicate contacts, standardising and resolving data discrepancies
  • Contributes to, and follows, the process for entering and managing data
  • Monitors changes made by users to ensure data consistency
  • Monitors new contacts added by users to review for completeness accuracy and context and remediation of problematic data at or close to the point of entry
  • Ensures the data for contacts is accurate, complete and consistent
  • Certifies that specific data collections are cleaned and maintained
  • undertakes regular auditing of the data to ensure its ongoing integrity


  • Manages the reporting function of the database to assist internal clients where appropriate
  • Provides advice, guidance and support to management level administrators and to application developers on access and use of data
  • Advises and consults with systems administrators on data quality and integrity issues


  • Provides support to appropriate people in the marketing team for events and eCampaigns
  • Manages integration between the database and the firm's website
  • Liaises with database related service providers
  • Works with BD team to create and manage appropriate client lists for practice groups
  • Manages the implementation of any new database features and identifies system development and upgrade  requirements


Essential experience and skills:

  • At least 2 - 3 years administrative experience/experience within a professional services environment

Technical skills:

  • Experience with OnePlace or Salesforce desirable
  • Should have the ability to use MS Word, Power Point and Excel


  •   Bachelor’s degree or equivalent required

Elevate is the law company. We provide consulting, technology and services to law departments and law firms. Our global team of lawyers, engineers, consultants and business experts improve efficiency, quality and outcomes for customers worldwide. Elevate’s achievements and distinctions include:

  • Ranked on the Inc. 5000 list of Fastest-Growing Private Companies two years in a row
  • Ranked as a top Global Services Provider by Chambers & Partners three years in a row
  • Lead Partner of the FT Innovative Lawyers Awards


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