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Legal Process Improvement Analyst

Elevate, in partnership with Reed Smith, have an exciting opportunity for a Business Analyst with at least 1 year of relevant experience to be part of their new Leeds office.

The successful candidate will join our small team supporting business change. Our Business Analysts work to help improve our processes and systems and play a key role in making change happen. Using research and analysis, they come up with solutions to business problems and help to introduce these solutions to the business.

Key duties:

  • Support Legal Engineering Manager in driving a culture of continuous improvement within the service centre.
  • Support in maintaining processes for measuring performance against identified KPI’s/measures within the Legal Services team.
  • Support in maintaining processes for tracking performance against identified controls within the Legal Services team.
  • Supporting and governing the gathering of information to populate established reports within the team.
  • Identify and prioritise opportunities to improve process performance and service delivery across all areas of the service centre.
  • Support in tracking and reporting of the progress of improvement projects.

You might be the right person if you:

  • Like the sound of working in a fast-paced, dynamic environment for a market leading organisation.
  • Enjoy negotiating and drafting contracts.
  • Like working with multinational companies, spanning different markets and industries.
  • Embrace the use of technology tools to facilitate your work.
  • Work well independently as well as with teams.

Skills for success:

  • Excellent ability to analyse complex data and someone who is able to confidently present the outputs in a straightforward and meaningful manner.
  • Resilience under pressure and motivated by accountability and the desire to meet or exceed objectives and deadlines.
  • Excellent interpersonal and communication skills and the ability to build relationships with legal teams.
  • A deep sense of inquisitiveness and questioning.
  • Comfortable and capable of working proactively in a global organisation.
  • Reliable, meets deadlines and anticipates problems.
  • Takes personal ownership of self-improvement.
  • Strong influencing and negotiating skills.


  • Certified Lean Sigma Yellow Belt (preferable).
  • 2 years’ experience of working in a shared service or professional services environment.
  • Proven experience of analysing complex data to produce straightforward and meaningful outputs.
  • Experience of working in a legal services environment would be advantageous.
  • Experience of building credibility and trust within a diverse and challenging business stakeholder group.


  • Bachelor's degree, law degree or MBA (preferable).
  • Certified Lean Sigma Yellow Belt (preferable).

Elevate is the law company. We provide consulting, technology and services to law departments and law firms. Our global team of lawyers, engineers, consultants and business experts improve efficiency, quality and outcomes for customers worldwide. Elevate’s achievements and distinctions include:

  • Ranked on the Inc. 5000 list of Fastest-Growing Private Companies two years in a row.
  • Ranked as a top Global Services Provider by Chambers & Partners three years in a row.
  • Lead Partner of the FT Innovative Lawyers Awards.



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