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Customer Disputes Lawyer

Elevate is recruiting a Customer Disputes Lawyer with 2-5 years PQE to work for a large telecommunications company in London on an initial 12-month contract.

The successful candidate will work with the Customer Experience legal team, resolving disputes and providing solid legal advice.

Key duties:

  • Maintain and improve internal relationships with members in the Customer Care, Marketing, Digital, Consumer legal, Group legal and Regulatory Affairs teams.
  • Providing assistance on a broad range of projects, as needed.
  • Maintain and improve external relationships with regulators and industry bodies such as Trading standards and the Ombudsman Service.
  • Educate and inform the Consumer division of the requirements and risks involved with actual or potential customer complaints, Ombudsman complaints or small claims litigation.
  • Deliver succinct and precise advice and risk-based reports to stakeholders and management to facilitate decision making.
  • Educate and inform the company of relevant law developments required to ensure compliance now and in the future.
  • Advise on the strategic approach taken within the company, regarding on key legal risks and opportunities and all other relevant strategic matters.

You might be the right person if you:

  • Understand the business objectives, processes and systems, plus the legal and regulatory framework in which the Consumer division operates.
  • Have the confidence and ability to influence and provide direction on complex deals.
  • Can communicate with senior stakeholders and management effectively, with the confidence to challenge decisions.
  • Excellent written skills, particularly depicting complex ideas clearly and concisely.
  • Professionalism in both verbal and written work.

Essential experience and skills for success:

  • Technical lawyer with strong knowledge and experience in telecommunications, with in-house experience being preferred.
  • Excellent drafting, communication, stakeholder management, organisation, influencing and persuading skills.
  • Flexible, and willing to pitch in on all matters and projects, even if the work falls outside your normal scope of duties.


  • UK Qualified Lawyer with proven experience as a solicitor or legal executive.

Elevate is the law company. We provide consulting, technology and services to law departments and law firms. Our global team of lawyers, engineers, consultants and business experts improve efficiency, quality and outcomes for customers worldwide. Elevate’s achievements and distinctions include:

  • Ranked on the Inc. 5000 list of Fastest-Growing Private Companies two years in a row.
  • Ranked as a top Global Services Provider by Chambers & Partners three years in a row.
  • Lead Partner of the FT Innovative Lawyers Awards.



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